Privacy Policy

PRIVACY POLICY AND CONFIDENTIALITY STATEMENT

Last Updated: May 27, 2025

1. INTRODUCTION

1.1 Overview

This Privacy Policy and Confidentiality Statement (“Policy”) is issued by Gestion 443 INC. (“we,” “us,” “our,” or the “Company”), operating as Maisons Co., and applies to all personal information collected through our website at www.maisonsco.com (the “Website”), our hotel properties, and any other services we provide (collectively, the “Services”).

1.2 Purpose

This Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our Services. It also outlines your rights regarding your personal information and how you can exercise those rights.

1.3 Consent

By accessing or using our Services, you acknowledge that you have read and understood this Policy. If you do not agree with our practices as described in this Policy, please do not use our Services. By providing us with your personal information, you consent to the collection, use, and disclosure of that information in accordance with this Policy and applicable law.

1.4 Changes to This Policy

We reserve the right to modify this Policy at any time when required by law. Any changes will be effective immediately upon posting of the revised Policy on our Website. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes. We encourage you to review this Policy periodically to stay informed about our information practices.

2. INFORMATION WE COLLECT

2.1 Personal Information

We collect the following categories of personal information from our guests:

2.1.1 Basic Information

  • Full name

  • Contact information (email address, phone number, postal address)

  • Payment information (credit card details, billing address)

  • Dates of stay

  • Room preferences

  • Special requests related to your stay

2.1.2 Optional Information

With your explicit consent, we may also collect:

  • Guest preferences (e.g., room type, pillow preferences, dietary restrictions)

  • Loyalty program information

  • Feedback and survey responses

  • Communication preferences

2.2 Information Collected Automatically

2.2.1 Website Usage Data

When you visit our Website, we automatically collect certain information about your device and your interaction with our Website, including:

  • IP address

  • Browser type and version

  • Operating system

  • Referring website

  • Pages visited and time spent on those pages

  • Time and date of your visit

  • Click-stream data

2.2.2 Cookies and Similar Technologies

Our Website uses cookies and similar tracking technologies to collect information about your browsing activities. We use the following types of cookies:

  • Essential Cookies: Necessary for the Website to function properly.

  • Analytics Cookies: Help us understand how visitors interact with our Website by collecting and reporting information anonymously.

  • Marketing Cookies: Used to track visitors across websites to enable us to display relevant and engaging advertisements.

For more information about our use of cookies, please see Section 9 of this Policy.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Booking platforms (booking.com and affiliates, Expedia and affiliates, Airbnb)

  • Payment processors (Stripe, PayPal)

  • Publicly available sources

3. HOW WE USE YOUR INFORMATION

3.1 Primary Purposes

We use your personal information for the following primary purposes:

3.1.1 To Provide Our Services

  • Processing reservations and bookings

  • Facilitating check-in and check-out procedures

  • Processing payments and managing billing

  • Providing customer service and support

  • Fulfilling special requests and accommodating preferences

  • Communicating with you about your stay

3.1.2 For Legitimate Business Interests

  • Improving and personalizing our Services

  • Analyzing usage patterns and trends

  • Maintaining and enhancing the security of our Services

  • Preventing fraud and unauthorized access

  • Enforcing our terms and conditions

  • Complying with legal obligations

3.2 Marketing Communications

With your explicit consent obtained through an opt-in checkbox during the booking process, we may use your personal information to:

  • Send promotional emails about special offers, promotions, and new services

  • Provide personalized recommendations based on your preferences and past stays

  • Invite you to participate in surveys or provide feedback

You may opt out of receiving marketing communications at any time by:

  • Clicking the “unsubscribe” link in any marketing email

  • Updating your preferences in your online guest portal

  • Contacting us directly at hello@maisonsco.com

3.3 Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Performance of a contract (to provide you with our Services)

  • Your consent (for marketing communications and optional data collection)

  • Our legitimate interests (as described above)

  • Compliance with legal obligations

4. INFORMATION SHARING AND DISCLOSURE

4.1 Third-Party Service Providers

We share your personal information with the following categories of third-party service providers who assist us in providing our Services:

4.1.1 Payment Processors

  • Stripe

  • PayPal

These providers process payment transactions on our behalf and require access to payment information to complete transactions.

4.1.2 Booking Platforms

We share necessary reservation information with these platforms when you book through them.

4.1.3 Other Service Providers

  • IT and cloud service providers

  • Customer support services

  • Email and communication services

  • Analytics providers

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

  • Enforce our terms and conditions

  • Protect our rights, privacy, safety, or property

  • Prevent fraud or illegal activity

  • Respond to an emergency

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4.4 With Your Consent

We may share your personal information with other third parties with your explicit consent.

4.5 No International Transfers

We do not transfer your personal information to recipients located outside your country of residence.

5. DATA RETENTION

5.1 Retention Period

We retain your personal information for a period of three (3) years after your last stay with us or your last interaction with our Services, whichever is later. This retention period allows us to:

  • Maintain records for accounting and tax purposes

  • Address any questions or concerns about past stays

  • Provide personalized service for returning guests

  • Comply with legal obligations

5.2 Extended Retention

We may retain certain information for longer periods if required by applicable law, for legitimate business purposes, or to resolve disputes. In such cases, we will implement appropriate measures to ensure that your information remains secure and is only processed for the specific purpose requiring extended retention.

5.3 Deletion of Information

After the applicable retention period expires, we will securely delete or anonymize your personal information. Anonymized information may be retained indefinitely for analytical purposes.

6. YOUR RIGHTS AND CHOICES

6.1 Access and Control

You have the right to access, update, and control your personal information. Through our online guest portal, you can:

  • Access your personal information immediately

  • Update or correct your personal information

  • Download a copy of your personal information

  • Request deletion of your personal information

  • Manage your communication preferences

6.2 Right to Erasure

You may request the deletion of your personal information by contacting us at hello@maisonsco.com or through our online guest portal. We will delete your information unless we are required to retain it for legitimate business or legal purposes, in which case we will inform you of the reason for retention.

6.3 Right to Object

You have the right to object to the processing of your personal information in certain circumstances, including processing for direct marketing purposes. You can exercise this right by:

  • Opting out of marketing communications

  • Contacting us directly with your objection

6.4 Response Timeline

We will respond to all legitimate requests for access to personal information immediately through our online guest portal. For other requests or inquiries that cannot be fulfilled through the portal, we will respond as quickly as possible and no later than within 30 days.

7. CHILDREN’S PRIVACY

7.1 Age Restrictions

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age without parental consent.

7.2 Parental Consent

If a guest is under 18 years of age, we require verifiable parental consent before collecting, using, or disclosing any personal information from that individual. Parents or legal guardians can provide consent by:

  • Completing a parental consent form during the booking process

  • Providing written authorization via email or postal mail

  • Calling our customer service department

7.3 Parental Rights

Parents or legal guardians have the right to:

  • Review their child’s personal information

  • Request deletion of their child’s personal information

  • Refuse further collection or use of their child’s personal information

If you believe we have inadvertently collected personal information from a child under 18 without proper consent, please contact us immediately at hello@maisonsco.com, and we will take steps to remove that information from our systems.

8. DATA SECURITY

8.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

8.1.1 Technical Safeguards

  • Encryption of personal information during transmission and at rest

  • Secure servers with firewall protection

  • Regular security assessments and vulnerability testing

  • Intrusion detection systems

  • Regular data backups

8.1.2 Organizational Safeguards

  • Access controls limiting employee access to personal information

  • Employee training on data protection and security practices

  • Confidentiality agreements with employees and third-party service providers

  • Documented security policies and procedures

  • Regular security audits

8.2 Data Breach Procedures

In the event of a data breach that compromises your personal information, we will:

  • Investigate the incident promptly

  • Take measures to contain and mitigate the breach

  • Notify affected individuals within 72 hours of discovery, where feasible

  • Provide information about the breach and steps you can take to protect yourself

  • Notify relevant regulatory authorities as required by law

8.3 Limitations

While we take reasonable steps to protect your personal information, no security system is impenetrable. We cannot guarantee the absolute security of your information transmitted to our Website or Services. Any transmission of personal information is at your own risk.

9. COOKIES AND TRACKING TECHNOLOGIES

9.1 Types of Cookies We Use

9.1.1 Essential Cookies

These cookies are necessary for the Website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block these cookies, but some parts of the Website may not function properly.

9.1.2 Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us know which pages are the most and least popular and see how visitors move around the Website. All information these cookies collect is aggregated and anonymous.

9.1.3 Marketing Cookies

These cookies are used to track visitors across websites. They are set to display targeted advertisements based on your interests and online behavior. They also help measure the effectiveness of advertising campaigns.

9.2 Cookie Management

You can control and manage cookies in various ways:

9.2.1 Browser Settings

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, delete cookies, or alert you when cookies are being sent. The methods for doing so vary from browser to browser, and from version to version.

9.2.2 Cookie Consent Tool

Our Website features a cookie consent management tool that allows you to:

  • Accept or decline non-essential cookies

  • Customize your cookie preferences by category

  • Change your preferences at any time

9.2.3 Third-Party Opt-Out Tools

For third-party cookies, you can opt out through:

  • Network Advertising Initiative (NAI): www.networkadvertising.org/choices/

  • Digital Advertising Alliance (DAA): www.aboutads.info/choices/

  • European Interactive Digital Advertising Alliance (EDAA): www.youronlinechoices.eu/

9.3 Do Not Track Signals

Some browsers have a “Do Not Track” feature that signals to websites that you do not want to have your online activities tracked. Our Website currently does not respond to “Do Not Track” signals.

10. THIRD-PARTY LINKS AND SERVICES

10.1 Third-Party Websites

Our Website may contain links to third-party websites, plugins, and applications that are not operated by us. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

10.2 Social Media Features

Our Website may include social media features, such as Facebook, Twitter, and Instagram buttons or links. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.

10.3 Third-Party Service Providers

We may use third-party service providers to:

  • Monitor and analyze the use of our Services

  • Process payments

  • Deliver targeted advertisements

  • Send emails or other communications

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

11. CONTACT INFORMATION

11.1 Privacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Adrienne Couture, President

Email: hello@maisonsco.com

Address: 200-2175 Rue de la Montagne

Website: www.maisonsco.com

11.2 Response Time

We are committed to addressing your concerns and resolving any valid complaints about our collection and use of your personal information. We will acknowledge receipt of your inquiry within 48 hours and provide a substantive response within 30 days.

12. GOVERNING LAW AND DISPUTE RESOLUTION

12.1 Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the province of Quebec and the federal laws of Canada applicable therein, without giving effect to any principles of conflicts of law.

12.2 Dispute Resolution

Any dispute arising out of or relating to this Privacy Policy, or the breach thereof, shall be resolved through the following process:

12.2.1 Informal Resolution

We encourage you to contact us directly to attempt to resolve any disputes informally.

12.2.2 Formal Dispute Resolution

If informal resolution is unsuccessful, any dispute shall be resolved through binding arbitration in accordance with the arbitration rules applicable in Quebec. The arbitration shall take place in Montreal, Quebec, and shall be conducted in English or French, at the choice of the initiating party.

12.2.3 Exception for Small Claims

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of that court’s jurisdiction.

12.3 Waiver of Class Actions

To the extent permitted by law, any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13. SEVERABILITY

If any provision of this Privacy Policy is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render this Privacy Policy unenforceable or invalid as a whole. Any such provision shall be deleted without affecting the remaining provisions herein, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law. The parties agree to negotiate in good faith to replace any invalid, illegal, or unenforceable provision with a valid provision that most closely approximates the intent and economic effect of the invalid provision.

14. ENTIRE AGREEMENT

This Privacy Policy, together with any other legal notices and agreements published by the Company, constitutes the entire agreement between you and the Company regarding your use of our Services and the processing of your personal information.

15. ACKNOWLEDGMENT

By using our Services, you acknowledge that you have read this Privacy Policy and understand its contents. You agree that your continued use of our Services constitutes your acceptance of this Privacy Policy and any updates.

 

Effective Date: May 27, 2025